Service & Customer Care Newsroom

Mopar Launches Redesigned U.S. Brand Website

June 13, 2019 Mopar has launched a redesigned version of the brand’s official online headquarters, Mopar.com, featuring an owner-focused experience that places most vehicle information and customer-care resources just a click away.

Mopar CAP Technician Students Meet NHRA Stars at Mopar Express Lane NHRA SpringNationals Presented by Pennzoil

April 9, 2019 Matt Hagan and Leah Pritchett will be taking next-generation service technicians to school during the Mopar Express Lane NHRA SpringNationals Presented by Pennzoil, scheduled for April 12-14 in Houston. The NHRA stars will host pit tours and visit with Mopar Career Automotive Program (CAP) students from the area to help kick off the program's “Assemble Your Future” initiative.

Mopar Celebrates ‘Top Tech’ and ‘Top Advisor’ Award Winners

February 21, 2019 Mopar recently announced its lineup of Mopar “Top Tech” and “Top Advisor” award recipients, recognizing 100 technicians and 30 service advisors out of a pool of 35,000-plus candidates across the nation. Award winners hail from 40 states across the country.

Mopar Celebrates 10 Years of Express Lane Service With New Facility in Virginia

April 30, 2018 Mopar is celebrating a decade of operation for the brand’s fast, convenient Express Lane service. First introduced in 2008, Express Lane offers oil changes, tires, vehicle inspections and more. The brand marked the 10-year milestone during the grand opening of a new Express Lane facility in Pulaski, Virginia.

FCA US Announces 468 Dealerships Earn Customer First Award for Excellence

March 20, 2018 FCA US LLC announced today that 468 Chrysler, Jeep®, Dodge, Ram and FIAT dealerships have earned the 2018 Customer First Award for Excellence designation. The selected dealerships achieved the highest level of customer experience recognition in the program’s five core areas: People, Facility, Processes, Customer Performance Metrics and Training Certification.

Cold Weather is Coming: Mopar Helps Owners Prepare During Fall Car Care Month

October 2, 2017 October is Fall Car Care Month, and Mopar is featuring a bountiful harvest of new product offers, Mopar Express Lane services, Mopar Vehicle Protection plans and accessories to help owners prepare their vehicles for the cold-weather driving season.

FCA US Recruits 50 Schools to Train Next Generation of Dealership Service Technicians

April 21, 2017  FCA US LLC has recruited 50 technical training schools from across the country to train the next generation of automotive service technicians for its U.S. dealerships. Through its program – Mopar CAP (Career Automotive Program) LOCAL – FCA US will continue to grow this network of schools in the U.S.

Mopar Express Lane Service Speeds to Milestone: 1,000 Operational U.S. Stores

July 6, 2016 Mopar Express Lane, the quick, convenient, no-appointment-needed quality service offered at many FCA US LLC dealerships, is celebrating a major milestone: the opening of the 1,000th Mopar Express Lane store in the United States.

FCA Canada Launches Mopar Certified Collision Repair Facility Program with Certified Collision Care

May 18, 2016 FCA Canada announced today that it has entered into an exclusive, strategic agreement with Certified Collision Care, the Canadian division of the Assured Performance Network, made up of best-in-class body shops from across the country. Certified Collision Care will be an integral strategic partner, co-developing, launching and managing the Mopar Certified Collision Repair Facility program.

Mopar Launches Comprehensive Express Lane Program for Fleet Customers

April 19, 2016 The Fleet Preferred Mopar Express Lane program, one of the most comprehensive solutions offered by an Original Equipment Manufacturer (OEM), transforms FCA US LLC dealerships with Mopar Express Lane service into one-stop shops for fleet vehicle owners.

New Mopar Vehicle Protection “Complete 360” Plans Offer Customers Value and Peace of Mind

December 16, 2015 Mopar Vehicle Protection (MVP), the service contract division of FCA US LLC, recently launched new vehicle protection plans that offer a combination of features and benefits not currently available in the marketplace.

Mopar Helps Dealers Enhance Customer Experience with New Service Capacity Tool

August 17, 2015 Mopar is introducing a new "crystal ball" to assist FCA US dealerships in preparing for and predicting the best strategies for enhancing the customer experience, both now and in the future. The Mopar Service Capacity Analyzer is a powerful new online tool that helps dealers to assess, plan and implement changes to the number of technicians, technician hours, stalls and much more to better service customers.

Mopar Enhances FCA Owner Apps

May 29, 2015 The Mopar brand has redesigned and enhanced its suite of FCA Owner apps, putting more resources than ever at owners’ fingertips with easier access to vehicle and lifestyle information.

MEDIA ADVISORY: ‘Mopar Road Ready’ Program to Help Teen Drivers in Detroit Area

April 23, 2015 Mopar and the FCA Foundation, in collaboration with NHRA Motorsports Museum and B.R.A.K.E.S., offer an advanced driving program for teens May 2-3, 2015, at Mopar World Headquarters, 26000 Lawrence Avenue, Center Line. Media will receive an inside view of the Mopar Road Ready program, designed to teach teens defensive driving techniques on a closed course in a controlled environment.

'Mopar Road Ready' Program to Help Teen Drivers in Detroit Area

April 21, 2015 Mopar will give a helping hand to young drivers in the Detroit area with an advanced driving program called "Mopar Road Ready," designed to teach safe and defensive driving techniques. Sponsored by the FCA Foundation and supported by Mopar, the program dedicated to training and educating teenage drivers will be available to those between the ages of 15-19 with a learner's or driver's license and at least 30 hours of driving experience.

'Mopar Road Ready' Program to Help Teen Drivers in Florida

March 11, 2015 Mopar will give a helping hand to young drivers in Florida with an advanced driving program called "Mopar Road Ready," designed to teach safe and defensive driving techniques. Sponsored by the FCA Foundation and supported by Mopar, the program dedicated to training and educating teenage drivers will be available to those between the ages of 15-19 with a learner's or driver's license and at least 30 hours of driving experience.

Mopar Recognizes 27 Service Technicians with ‘Top Tech’ Honors

February 5, 2015 The Mopar “Top Tech” program oversaw the selection of 27 FCA US LLC technicians from across the United States to receive recognition for providing an elite level of customer service at FCA U.S. dealerships and who exemplify what the brand represents.

Chill Out: Mopar Vehicle Protection® Road Hazard Plans and Mopar Accessories Provide Additional Cold-weather Coverage

November 17, 2014 Colder weather has arrived, with pothole season right behind. Now customers can avoid being left out in the cold when roads get rough thanks to Mopar Vehicle Protection® (MVP) Road Hazard Tire & Wheel Plans, which offer extra coverage in the event of pothole, curb and other road hazard damage, as well as with Mopar all-weather accessories that help defend against Mother Nature’s harsher elements.

‘Mopar Road Ready’ Program Set to Launch in 2015 to Help Teen Drivers

November 4, 2014 Mopar has set plans in motion to give a helping hand to young drivers across the United States with an advanced driving program called “Mopar Road Ready,” designed to teach safe and defensive driving techniques.

Mopar Evolves to Global Service, Parts and Customer-care Brand

September 2, 2014 Starting as the name of a single product — antifreeze — the Mopar brand has evolved during more than 75 years, developing a strong identity that represents authentic parts and accessories, expert service and convenient customer care. 

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